Remote Enterprise Tech Support Specialist (Contract)

Handshake; Nashville (TN); Remote; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

Handshake is seeking a Support Specialist, Contractor to provide expert assistance to employers, students, and career services users. You will handle email, phone, and chat interactions, troubleshoot complex workflows, and deliver tailored solutions while building strong customer relationships.

This six-month contract offers potential extension or conversion based on fit, and requires dedicating 40 hours weekly during business hours from a remote US location.

Qualifikationen

• Advanced technical troubleshooting and issue resolution.
• Strong written and verbal communication.
• Ability to manage multiple tickets with high care.

Aufgaben

• Resolve 20–30 email tickets daily.
• Handle ~10 phone calls over a 4-hour shift.
• Collaborate with Support, Success, and Product teams.
• Log issues and share trends to improve customer experience.
• Maintain high standards for response and resolution times.

Kenntnisse

Technical aptitude

Resilience

Communication

Teamwork

Ownership

Empathy

Jobbeschreibung

Handshake is seeking a Support Specialist, Contractor to provide expert assistance to employers, students, and career services users. You will handle email, phone, and chat interactions, troubleshoot complex workflows, and deliver tailored solutions while building strong customer relationships.

This six-month contract offers potential extension or conversion based on fit, and requires dedicating 40 hours weekly during business hours from a remote US location.