Remote Contract Technical Support Consultant

Handshake; Indiana; Remote; USD 34,000 - 44,000; Full time

Benefits offered by this job

Zendesk experience

AI tools experience

EdTech/Higher Ed experience

Enterprise SaaS background

Job summary

Handshake is seeking a Support Specialist (Contractor) to provide expert enterprise support for employer, student, and career services users. The role focuses on technical troubleshooting, building strong customer relationships, and delivering timely, detailed assistance across channels.

This 6-month contract may extend or convert based on performance. You’ll work with teams across Support, Success, and Product to improve the customer experience and help democratize opportunity.

Qualifications

• Excellent verbal and written communication with the ability to explain complex topics clearly.
• Strong technical troubleshooting skills for enterprise software.
• Proactive, detail-oriented with ability to build customer relationships.

Responsibilities

• Provide email, phone, and video support to Handshake users.
• Troubleshoot complex workflows and generate tailored responses.
• Collaborate with Support, Success, Product, and Engineering teams to resolve issues.

Skills

Customer support

Technical troubleshooting

Communication skills

Remote work readiness

Tools

CRM tools

Job description

Handshake is seeking a Support Specialist (Contractor) to provide expert enterprise support for employer, student, and career services users. The role focuses on technical troubleshooting, building strong customer relationships, and delivering timely, detailed assistance across channels.

This 6-month contract may extend or convert based on performance. You’ll work with teams across Support, Success, and Product to improve the customer experience and help democratize opportunity.