Remote Enterprise IoT Implementation Lead

Samsara Inc.; United States; Remote; USD 100,000 - 153,000; Full time

Benefits offered by this job

Flexible remote model

Professional development stipend

Health and parental leave plans

Job summary

Samsara Inc. in the United States is seeking a Senior Customer Success professional to lead deployment for large-scale Enterprise customers. You’ll own relationships from onboarding through renewal, ensuring adoption and measurable business value across diverse industries.

You will work cross-functionally with Sales, Support, Sales Engineering, and Product, guiding customers through complex implementations, and mentoring teams while championing Samsara’s culture and growth mindset.

Qualifications

• 6+ years of senior Customer Success / account management experience, preferably in Enterprise SaaS.
• High emotional intelligence and strong priority management.
• Experience with technical products and end-to-end implementations.
• Excellent consultative skills and stakeholder communication.
• Proven ability to build trust with executives, Product and Engineering leaders.
• Driven, proactive, and thrives in a fast-paced environment.

Responsibilities

• Be on the front-lines and ensure our customers increase safety, efficiency, and sustainability with our IoT platform.
• Manage deployment for large-scale customers, enabling quick time to value.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, product adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and users.
• Juggle multiple engagements and collaborate cross-functionally to deliver exceptional experiences.
• Mentor the wider Customer Success and Support teams.
• Deeply understand the Samsara platform and explain it to customers.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Senior Customer Success

Account management

Strategic consulting

Executive communication

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree

Tools

Salesforce

CRM platforms

Job description

Samsara Inc. in the United States is seeking a Senior Customer Success professional to lead deployment for large-scale Enterprise customers. You’ll own relationships from onboarding through renewal, ensuring adoption and measurable business value across diverse industries.

You will work cross-functionally with Sales, Support, Sales Engineering, and Product, guiding customers through complex implementations, and mentoring teams while championing Samsara’s culture and growth mindset.