Remote Enterprise IoT Implementation Lead

Samsara; Charlotte (NC); Remote; USD 89.000 - 135.000; Vollzeit

Zusammenfassung

Samsara, the Connected Operations Cloud leader, seeks an Enterprise Customer Success professional to guide the largest customers from onboarding through renewal. You will own deployments, drive value, and foster long-term partnerships across industries such as trucking, food service, transit, and utilities.

This remote role requires strong communication, strategic thinking, and the ability to translate technical concepts for executives and frontline users. Travel up to 25% is required.

Qualifikationen

• 4+ years in senior Customer Success or related roles.
• Experience supporting or working with technical products.
• Enterprise SaaS experience preferred.

Aufgaben

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases.
• Champion, role model, and embed Samsara’s cultural values as we scale globally and across new offices.

Kenntnisse

Senior Customer Success

Account management

Strategic consulting

Enterprise SaaS

Ausbildung

Bachelor’s degree

Jobbeschreibung

Samsara, the Connected Operations Cloud leader, seeks an Enterprise Customer Success professional to guide the largest customers from onboarding through renewal. You will own deployments, drive value, and foster long-term partnerships across industries such as trucking, food service, transit, and utilities.

This remote role requires strong communication, strategic thinking, and the ability to translate technical concepts for executives and frontline users. Travel up to 25% is required.