Remote Enterprise Customer Success Manager Lead

OpenKrill; United States; Remote; USD 150,000 - 195,000; Full time

Benefits offered by this job

Remote USA

Bonuses

401(k) matching

Health insurance

Parental leave

Job summary

TeamViewer seeks a Manager of Customer Success - Enterprise Accounts to lead a high-performing team responsible for value delivery, adoption, and renewals across strategic customers. You will collaborate with Sales for expansions and guide executive reviews to drive outcomes.

The role requires 7+ years in customer-facing roles, 3+ years of people management, and strong stakeholder management within a SaaS environment. Remote USA work is supported.

Qualifications

• Bachelor's degree in business, technology, management, or related field.
• 7+ years in Customer Success, Account Management, Consulting, or related roles.
• 3+ years of people management leading CS/AM teams.
• Experience with enterprise software/SaaS in a technology company.
• Proven track record in retention, adoption, and revenue growth.
• Strong coaching and mentoring capabilities.

Responsibilities

• Lead a distributed team of Enterprise Customer Success Managers to drive value and outcomes.
• Establish performance expectations, development plans, and accountability.
• Foster customer-centric culture and manage renewal risk across accounts.
• Partner with Sales for expansion and cross-sell opportunities; support strategic account plans.
• Deliver executive business reviews and value realization discussions.

Skills

Customer success leadership

People management

Executive presence

Stakeholder management

SaaS alignment

CRM platforms

Gainsight

Totango

ChurnZero

Analytics & reporting

Education

Bachelor's degree in business/technology/management

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

TeamViewer seeks a Manager of Customer Success - Enterprise Accounts to lead a high-performing team responsible for value delivery, adoption, and renewals across strategic customers. You will collaborate with Sales for expansions and guide executive reviews to drive outcomes.

The role requires 7+ years in customer-facing roles, 3+ years of people management, and strong stakeholder management within a SaaS environment. Remote USA work is supported.