Enterprise Customer Success Leader

TeamViewer; Austin (TX); Hybrid; USD 150,000 - 190,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer matching

Flexible PTO

Parental Leave

Company events

Job summary

TeamViewer is seeking a Manager, Customer Success - Enterprise Accounts to lead a globally distributed team of Enterprise CSMs in Austin or Tampa. You will own customer value, adoption, retention, and growth across strategic accounts, partnering with Sales to drive renewals and expansion.

You will establish playbooks, run Executive Business Reviews, monitor health metrics, and present outcomes to executives.

Qualifications

• Bachelor's degree in business, technology, management, or related field.
• 7+ years in Customer Success, Account Management, Consulting, or related roles.
• 3+ years leading Customer Success or Account Management teams.
• Experience with enterprise/strategic SaaS relationships.

Responsibilities

• Recruit, onboard, coach, and develop Enterprise Customer Success Managers.
• Establish performance expectations, career development plans, and accountability.
• Drive retention, renewal readiness, and risk mitigation across enterprise accounts.
• Collaborate with Sales to identify expansion and cross-sell opportunities.
• Oversee health monitoring and intervention plans for at-risk accounts.
• Lead Executive Business Reviews and value realization discussions.
• Develop dashboards and reports measuring team effectiveness and outcomes.
• Present strategies and reviews to executive stakeholders.

Skills

Customer Success

Account Management

Leadership

Stakeholder Management

Executive Presence

SaaS

Change Management

Strategic Thinking

Problem Solving

Communication

Education

Bachelor's degree in business/tech/management

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

TeamViewer is seeking a Manager, Customer Success - Enterprise Accounts to lead a globally distributed team of Enterprise CSMs in Austin or Tampa. You will own customer value, adoption, retention, and growth across strategic accounts, partnering with Sales to drive renewals and expansion.

You will establish playbooks, run Executive Business Reviews, monitor health metrics, and present outcomes to executives.