Remote Customer Success Manager: Drive Adoption & Growth

TeamViewer; Chicago (IL); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation including stock-based options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive health insurance package

Up to 12 weeks of parental leave

Quarterly teambuilding events

Open door policy and business casual dress code

Job summary

TeamViewer is seeking a Customer Success Manager to join their team remotely in the USA. This role focuses on building customer relationships, driving product adoption, and ensuring customer satisfaction. You will engage with clients to help them utilize TeamViewer's solutions effectively.

With a strong emphasis on communication, you will collaborate with cross-functional teams to advocate for customer needs and drive growth within customer accounts. Ideal candidates will have experience in customer success and a collaborative mindset.

Qualifications

• 3+ years of experience in Customer Success or a related customer-facing role.
• Strong communication and relationship management skills.
• Ability to understand technical concepts.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Build long-term customer relationships to ensure satisfaction.
• Drive product adoption by helping customers maximize value.

Skills

Customer Success

Account Management

Communication

Relationship Management

Problem-solving

Tools

Salesforce

Planhat

Job description

TeamViewer is seeking a Customer Success Manager to join their team remotely in the USA. This role focuses on building customer relationships, driving product adoption, and ensuring customer satisfaction. You will engage with clients to help them utilize TeamViewer's solutions effectively.

With a strong emphasis on communication, you will collaborate with cross-functional teams to advocate for customer needs and drive growth within customer accounts. Ideal candidates will have experience in customer success and a collaborative mindset.