Remote Enterprise Customer Success Manager Lead

TeamViewer; Denver (CO); Remote; USD 150,000 - 190,000; Full time

Benefits offered by this job

Competitive compensation

Flexible PTO & holidays

401(k) with employer matching

Health insurance (employer-paid)

Parental leave

Job summary

TeamViewer is seeking a Manager, Customer Success - Enterprise Accounts to lead a high-performing CS team focused on strategic customers. The role drives adoption, retention, and growth across enterprise accounts, while partnering with Sales to uncover expansion opportunities and coordinating with Support, Professional Services, Product, and Ops to improve customer experience.

The ideal candidate brings 7+ years in CS/AM, 3+ years of people leadership, and a proven track record in enterprise

Qualifications

• Bachelor's degree required or equivalent business/tech background.
• 7+ years in Customer Success, Account Management, or related roles.
• 3+ years of people management leading CS/AM teams.
• Experience managing enterprise relationships in SaaS/tech.
• Proven ability to drive retention, adoption, and revenue growth.
• Strong coaching and mentoring capabilities.
• Experience with change and organizational initiatives.

Responsibilities

• Recruit, onboard, coach, and develop a high-performing Enterprise CS team.
• Establish performance expectations and career development plans.
• Drive retention, renewal readiness, and risk mitigation across enterprise accounts.
• Partner with Sales to identify expansion opportunities.
• Oversee health monitoring and intervention plans for at-risk accounts.
• Maintain executive relationships and lead EB Reviews.
• Collaborate with cross-functional teams to improve customer experience.
• Develop dashboards and reports measuring team effectiveness.

Skills

Customer success

People management

Enterprise SaaS

Executive presence

Stakeholder management

Executive Business Reviews

CRM (Salesforce)

Gainsight/Totango/ChurnZero

Analytics & dashboards

Change management

Global team leadership

Education

Bachelor's degree in business, technology, management, or related field

Tools

Salesforce

Gainsight

Totango

ChurnZero

Job description

TeamViewer is seeking a Manager, Customer Success - Enterprise Accounts to lead a high-performing CS team focused on strategic customers. The role drives adoption, retention, and growth across enterprise accounts, while partnering with Sales to uncover expansion opportunities and coordinating with Support, Professional Services, Product, and Ops to improve customer experience.

The ideal candidate brings 7+ years in CS/AM, 3+ years of people leadership, and a proven track record in enterprise