Remote Enterprise Customer Success Manager Lead

TeamViewer; Tampa (FL); À distance; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Remote work in USA

Bonus potential

Flexible PTO

Health insurance

401(k) matching

Parental leave

Life Insurance

Résumé du poste

TeamViewer is seeking a dedicated Manager, Customer Success - Enterprise Accounts in the United States. You will lead a team of Enterprise CSMs to drive adoption, retention, and growth for strategic customers, ensuring measurable business value and renewal readiness.

You will partner with Sales and cross-functional teams to identify expansion opportunities, oversee health monitoring, and guide executive business reviews. A strong leader with SaaS enterprise experience will thrive in this role.

Qualifications

• Bachelor's degree in business, technology, management, or related field; DEX experience preferred.
• 7+ years in Customer Success, Account Management, Consulting, or related roles.
• 3+ years of people management leading CS/AM teams.
• Experience managing enterprise relationships in SaaS/tech.
• Proven success in retention, adoption, and revenue growth.
• Strong coaching and mentoring capabilities.
• Experience leading change and initiatives.
• Executive presence and stakeholder management.
• Knowledge of CS lifecycle management and adoption frameworks.
• Experience with executive business reviews and value realization.
• Experience with CRM platforms (Salesforce preferred).
• Familiarity with CS platforms such as Gainsight, Totango, ChurnZero.

Responsabilités

• Recruit, onboard, coach, and develop a high-performing team of Enterprise CSMs.
• Establish performance expectations, career development plans, and accountability.
• Conduct regular coaching, performance reviews, and talent assessments.
• Drive retention, renewal readiness, and risk mitigation across enterprise accounts.
• Engage customers through executive business reviews and adoption initiatives.
• Partner with Sales to identify expansion and cross-sell opportunities.
• Oversee health monitoring and intervention plans for at-risk accounts.
• Build relationships with executive stakeholders in key accounts.
• Lead strategic account planning and customer success strategies for large accounts.
• Provide escalation support for critical customer issues.
• Ensure customers achieve measurable business outcomes and value from TeamViewer solutions.
• Collaborate with Sales, Support, PS, Product, and Operations to improve experience.
• Drive alignment and optimize processes; develop dashboards and reports.

Connaissances

People leadership

Customer success

Stakeholder management

Strategic thinking

Executive presence

Salesforce experience

Analytics / usage data

Formation

Bachelor's degree in business/ technology/ management

Outils

Salesforce

Gainsight

Totango

ChurnZero

Description du poste

TeamViewer is seeking a dedicated Manager, Customer Success - Enterprise Accounts in the United States. You will lead a team of Enterprise CSMs to drive adoption, retention, and growth for strategic customers, ensuring measurable business value and renewal readiness.

You will partner with Sales and cross-functional teams to identify expansion opportunities, oversee health monitoring, and guide executive business reviews. A strong leader with SaaS enterprise experience will thrive in this role.