Enterprise Customer Success Manager – Team Lead

TeamViewer; Tampa (FL); Híbrido; USD 120.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work location

Competitive compensation

Health insurance

401(k) with employer matching

Parental leave

Descripción de la vacante

TeamViewer, a leading Digital Workplace platform, seeks a Manager of Customer Success - Enterprise Accounts to lead a team of CS Managers. You will drive value, adoption, and growth across strategic customers, while collaborating with Sales and other functions to ensure measurable business outcomes.

The role emphasizes executive engagement, team development, and proactive risk management within a global enterprise portfolio. Hybrid work locations include Tampa or Austin.

Formación

• 7+ years in Customer Success, Account Management, or related roles.
• 3+ years of people management leading CS or AM teams.
• Experience managing enterprise and strategic relationships in SaaS/tech.

Responsabilidades

• Recruit, onboard, coach, and develop a high-performing team of Enterprise CS Managers.
• Establish performance expectations, career development plans, and accountability measures.
• Conduct coaching sessions, performance reviews, and talent assessments.
• Drive retention, renewal readiness, and risk mitigation across enterprise accounts.
• Engage with customers through executive business reviews and adoption initiatives.
• Partner with Sales to identify expansion and cross-sell opportunities.
• Oversee health monitoring and intervention plans for at-risk accounts.
• Build relationships with executive stakeholders in key accounts.
• Support strategic account planning for largest, complex accounts.

Conocimientos

Team leadership

Executive presence

Stakeholder management

SaaS domain knowledge

Coaching & mentoring

Educación

Bachelor's degree in business/tech/management

Herramientas

Salesforce

Gainsight

Descripción del empleo

TeamViewer, a leading Digital Workplace platform, seeks a Manager of Customer Success - Enterprise Accounts to lead a team of CS Managers. You will drive value, adoption, and growth across strategic customers, while collaborating with Sales and other functions to ensure measurable business outcomes.

The role emphasizes executive engagement, team development, and proactive risk management within a global enterprise portfolio. Hybrid work locations include Tampa or Austin.