Head of Enterprise Customer Success

TeamViewer; Clearwater (FL); Hybride; USD 140 000 - 190 000; Plein temps

Avantages offerts par ce poste

Remote work

Bonuses

Paid time off

401(k) matching

Health insurance

Parental leave

Life insurance

Disability insurance

Teambuilding events

Open door policy

Résumé du poste

TeamViewer, a leading Digital Workplace platform, is seeking a Manager, Customer Success - Enterprise Accounts to lead a team of Enterprise CSMs and drive adoption, retention, and growth across strategic customers.

You will develop and execute customer success strategies, partner with Sales and other teams, and ensure customers achieve measurable outcomes and value from TeamViewer solutions, while shaping scalable processes and playbooks for a global enterprise portfolio.

Qualifications

• Bachelor's degree in business, technology, management, or a related field; DEX experience preferred.
• 7+ years in Customer Success, Account Management, Consulting, or related customer-facing roles.
• 3+ years of people management leading Customer Success or Account Management teams.
• Experience managing enterprise relationships within a SaaS or technology company.
• Proven ability to drive retention, adoption, and revenue growth, with strong executive presence.

Responsabilités

• Recruit, onboard, coach, and develop a high-performing team of Enterprise Customer Success Managers.
• Establish clear performance expectations, career development plans, and accountability measures.
• Drive customer retention, renewal readiness, and risk mitigation strategies across enterprise accounts.
• Partner with Sales to identify expansion and cross-sell opportunities.
• Oversee customer health monitoring and intervention plans for at-risk accounts.
• Present customer success strategies and business reviews to executive stakeholders.

Connaissances

Leadership

Customer success

Strategic thinking

Stakeholder management

Mentoring

Change management

Data-driven decision making

Communication

Problem solving

Forecasting

Formation

Bachelor's degree in business/technology/management

DEX experience preferred

Outils

Salesforce

Gainsight

Totango

ChurnZero

Description du poste

TeamViewer, a leading Digital Workplace platform, is seeking a Manager, Customer Success - Enterprise Accounts to lead a team of Enterprise CSMs and drive adoption, retention, and growth across strategic customers.

You will develop and execute customer success strategies, partner with Sales and other teams, and ensure customers achieve measurable outcomes and value from TeamViewer solutions, while shaping scalable processes and playbooks for a global enterprise portfolio.