Remote Enterprise Customer Success Manager — AI-Powered CDP

Fullpath; Teaneck Township (NJ); Remote; USD 80,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life/AD&D

Employee Assistance Program

15 vacation days

80 hours sick leave

12 paid holidays

Paid parental leave

401k with company match

Job summary

Fullpath is seeking a Customer Success Manager for Enterprise Accounts to build strong relationships with dealerships and OEMs. You will drive ROI, analyze performance, and coordinate with cross-functional teams to maximize adoption and revenue.

This is a remote role with limited travel and reports to the Director of Enterprise Accounts. The position emphasizes data-driven decision making, CRM proficiency, and proactive risk management to reduce churn and grow lifetime value for enterprise

Qualifications

• Experience with enterprise-level automotive customers such as large dealer groups or OEMs.
• High proficiency in using data to drive business decisions.
• Experience working with CRM systems.

Responsibilities

• Build and maintain front-line relationships with customers (dealerships) and coordinate with stakeholders.
• Communicate ROI using a proactive framework and identify risks to minimize churn.
• Analyze customer performance and collaborate to optimize success.
• Influence lifetime value through product adoption, satisfaction and customer health.
• Collaborate with cross-functional teams to meet customer needs and optimize revenue.
• Understand customers' business models to tailor insights and goals.

Skills

Enterprise automotive customers

Data-driven decisions

CRM experience

Verbal and written communication

Problem-solving

Independent work

Tools

CRM systems

Job description

Fullpath is seeking a Customer Success Manager for Enterprise Accounts to build strong relationships with dealerships and OEMs. You will drive ROI, analyze performance, and coordinate with cross-functional teams to maximize adoption and revenue.

This is a remote role with limited travel and reports to the Director of Enterprise Accounts. The position emphasizes data-driven decision making, CRM proficiency, and proactive risk management to reduce churn and grow lifetime value for enterprise