Remote Enterprise Customer Success Leader

Qumra Capital; Texas; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam, the leading deskless-workforce platform, seeks a Strategic Customer Success Manager to oversee Enterprise and Strategic US accounts in a fully remote role. The ideal candidate has a strong enterprise SaaS background and a proven ability to engage executives to drive retention and expansion.

You will partner with senior stakeholders to drive adoption, value realization, and growth across complex organizations, leveraging data-driven insights and transformation expertise.

Qualifications

• 3+ years in a B2B SaaS Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts ($100K+ ACV).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation and change management.
• Excellent verbal and written communication, including executive presentations.
• Analytical mindset with data-driven decision-making.
• Ability to thrive in a fast-paced, high-growth environment and work independently.
• Experience collaborating with global teams across different time zones.
• Role is fully remote; occasional travel may be required for onsite visits.

Responsibilities

• Develop and execute strategic success plans aligned with customers’ business objectives to ensure retention and growth.
• Engage with C-level executives, IT leaders, and operations to drive adoption and advocacy.
• Partner with customers to solve challenges and maximize value of the platform.
• Identify expansion opportunities and collaborate with Sales to drive upsells and cross-sells.
• Leverage usage analytics and feedback to identify risks and opportunities.
• Work with Marketing to develop case studies and promote customer success stories.
• Serve as the primary escalation point across functions to resolve complex issues.
• Stay ahead of industry trends and best practices in workforce management.

Skills

Executive communication

Data-driven decisions

Expansion management

Industry expertise

Cross-timezone collaboration

Job description

Connecteam, the leading deskless-workforce platform, seeks a Strategic Customer Success Manager to oversee Enterprise and Strategic US accounts in a fully remote role. The ideal candidate has a strong enterprise SaaS background and a proven ability to engage executives to drive retention and expansion.

You will partner with senior stakeholders to drive adoption, value realization, and growth across complex organizations, leveraging data-driven insights and transformation expertise.