Remote Enterprise Client Success Manager

Kenyan Edu; Atlanta (GA); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401k - 5% match

Paid Time Off (Vacation, Sick & Public

Training & Development

Free Food & Snacks

Job summary

FIXD Automotive is seeking a Client Success Manager for Enterprise Accounts, fully remote. The role owns the client relationship from onboarding through ongoing support, coordinating with Product and Engineering to ensure client value and platform improvements.

The CSM will expand relationships and drive adoption of AppraisalPRO across dealership networks. The position emphasizes strong communication, relationship-building, and proactive problem-solving with a focus on customer success and

Qualifications

• Ability to quickly build relationships and trust.
• Excellent interpersonal skills.
• Strong communicator who can present and write well, extremely responsive.
• Ability to multitask and prioritize.
• Passion for providing top-notch customer service.
• Plus experience in the Franchise Dealership industry.

Responsibilities

• Onboard dealership customers to AppraisalPRO and conduct initial training.
• Aid customers in resolving technical issues and coordinate with engineering teams to resolve them.
• Proactively monitor product usage to identify red flags.
• Influence and build rapport with key decision-makers to become their trusted advisor.
• Secure referrals to other potential dealership customers from existing customers.
• Understand customer needs and pitch other AppraisalPRO products that could fill those needs.
• Present recommendations on platform and user experience improvements to Product and Engineering teams.

Skills

Relationship building

Interpersonal skills

Strong communicator

Customer service

Multitask

Onboarding/training

Franchise dealership experience

Job description

FIXD Automotive is seeking a Client Success Manager for Enterprise Accounts, fully remote. The role owns the client relationship from onboarding through ongoing support, coordinating with Product and Engineering to ensure client value and platform improvements.

The CSM will expand relationships and drive adoption of AppraisalPRO across dealership networks. The position emphasizes strong communication, relationship-building, and proactive problem-solving with a focus on customer success and