Remote Enterprise Customer Success Manager

3E; Maryland; Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability coverage

Employee assistance program

Job summary

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our regulatory intelligence and AI solutions. You will partner with two Account Managers, guide customers through product capabilities, deliver training, and drive adoption across our SaaS portfolio.

This fully remote role supports Eastern and Central time zones with 10–20% travel, offering health, dental, vision, life and disability coverage along with an employee

Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role in SaaS or tech.
• Strong relationship-building skills with diverse stakeholders.
• Experience teaching software and driving adoption of new features.

Responsibilities

• Develop and execute customer success plans to drive value and retention.
• Train customers on product capabilities and workflows to increase adoption.
• Collaborate with Account Managers, Onboarding, Support, and Product to resolve risks and expand usage.

Skills

Relationship-building

Customer success

Product training

Account management

CRM systems

Tools

Salesforce

Gong

Job description

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our regulatory intelligence and AI solutions. You will partner with two Account Managers, guide customers through product capabilities, deliver training, and drive adoption across our SaaS portfolio.

This fully remote role supports Eastern and Central time zones with 10–20% travel, offering health, dental, vision, life and disability coverage along with an employee