Remote Enterprise Customer Success Manager

Connecteam; Orangeburg (SC); Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401(k)

Job summary

Connecteam is seeking a Strategic Customer Success Manager to oversee the company’s largest US Enterprise and Strategic customers in a fully remote capacity. The role demands a proactive, consultative, data-driven approach to retention, expansion, and advocacy.

You will engage C-level stakeholders, drive adoption and value realization, collaborate with Sales on upsells, and steer initiatives across time zones. Occasional travel may be required for executive reviews and onsite visits.

Qualifications

• 3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role.
• Experience managing Enterprise/Strategic accounts (ACV of $100K+).
• Proven ability to engage with and influence senior executives (VP, C-Level).
• Track record of driving expansion within a customer portfolio.
• Expertise in digital transformation, change management, and complex adoption strategies.
• Excellent verbal and written communication skills, including executive presentations.
• Analytical mindset with experience leveraging customer data for decision-making.

Responsibilities

• Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers’ key business objectives to ensure long-term retention and growth.
• Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy.
• Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam’s platform.
• Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells.
• Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement.
• Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories.
• Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively.
• Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert.

Skills

Executive engagement

Expansion selling

Digital transformation

Change management

Analytical mindset

B2B SaaS

Cross-timezone collaboration

Job description

Connecteam is seeking a Strategic Customer Success Manager to oversee the company’s largest US Enterprise and Strategic customers in a fully remote capacity. The role demands a proactive, consultative, data-driven approach to retention, expansion, and advocacy.

You will engage C-level stakeholders, drive adoption and value realization, collaborate with Sales on upsells, and steer initiatives across time zones. Occasional travel may be required for executive reviews and onsite visits.