Remote Customer Success Manager - Enterprise Growth

3E; Elm (PA); Remote; USD 78,000 - 84,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

Open PTO

Parental leave

401(k) with company matching

Employee assistance program

Voluntary supplemental benefits

Job summary

3E is seeking a Customer Success Manager to transform relationships into lasting partnerships and help clients leverage our evolving AI and regulatory solutions. You will partner with two Account Managers, guiding customers through complex workflows and highlighting valuable features to maximize adoption and business impact.

You’ll collaborate with Success, Onboarding, Support, and Product teams to anticipate challenges, address risks early, and ensure timely follow-through across the customer

Qualifications

• 3+ years in Customer Success, Account Management or related client-facing SaaS roles.

Responsibilities

• Build durable relationships with customer stakeholders to realize ongoing value from 3E solutions.

Skills

Customer Success

Account Management

SaaS experience

Software training

Client services

Relationship-building

Communication skills

Organizational skills

Cross-team collaboration

MS 365 suite

Tools

Salesforce

Gong

CRM

Job description

3E is seeking a Customer Success Manager to transform relationships into lasting partnerships and help clients leverage our evolving AI and regulatory solutions. You will partner with two Account Managers, guiding customers through complex workflows and highlighting valuable features to maximize adoption and business impact.

You’ll collaborate with Success, Onboarding, Support, and Product teams to anticipate challenges, address risks early, and ensure timely follow-through across the customer