Remote Customer Success Manager — Enterprise Solutions

3E; Orangeburg (SC); A distancia; USD 78.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Life insurance and disability coverage

Open PTO and parental leave

401(k) plan with company matching

Employee assistance program

Voluntary benefits

Descripción de la vacante

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our AI and regulatory intelligence portfolio. You will work with two Account Managers, guiding customers through complex solutions, highlighting features, and supporting renewal efforts to maximize value.

You will shape the customer experience by building confidence in our products, identifying adoption opportunities, and proactively addressing challenges that could

Formación

• 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS environment.
• Strong relationship-building skills and the ability to engage confidently with different customer stakeholders.
• Experience helping customers learn software, adopt new capabilities, and achieve meaningful outcomes.
• Clear communication and presentation skills, including explaining complex information clearly.
• Strong organizational skills to coordinate meetings and manage priorities.
• Ability to navigate challenging conversations and collaborate with internal partners.
• Curiosity and adaptability to learn multiple products in an evolving environment.
• Working knowledge of Microsoft 365 apps (Excel, Outlook, Word, PowerPoint).

Responsabilidades

• Build relationships with customer stakeholders and help them realize ongoing value from 3E solutions.
• Guide customers through product capabilities and deliver training for adoption of new features.
• Lead proactive outreach and develop customer success plans to increase usage and engagement.
• Collaborate with two Account Managers to support retention and growth.
• Monitor usage and feedback to identify risks and coordinate solutions before issues escalate.
• Coordinate with Customer Success, Onboarding, Support, and Product to connect customers with needed resources.
• Share customer insights with internal teams to improve products and processes.
• Grow knowledge of 3E products, including Protect and Insight, to uncover value for customers.

Conocimientos

Relationship-building

Communication skills

Training delivery

Cross-functional collaboration

Problem-solving

Microsoft 365

Presentation skills

Herramientas

Salesforce

Gong

Descripción del empleo

3E is seeking a Customer Success Manager to transform customer relationships into lasting partnerships and help clients leverage our AI and regulatory intelligence portfolio. You will work with two Account Managers, guiding customers through complex solutions, highlighting features, and supporting renewal efforts to maximize value.

You will shape the customer experience by building confidence in our products, identifying adoption opportunities, and proactively addressing challenges that could