Remote Enterprise CSM — AI Workflow Platform

n8n GmbH; Clifton (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first

Open source stipend

Job summary

n8n is hiring a Customer Success Manager for our Guided segment in a remote West Coast hours role, serving ~30 enterprise US accounts. You will lead onboarding, adoption, renewals, and expansion while coordinating with Support, Solutions Engineering, and Product to deliver measurable business value.

You’ll manage health signals, drive risk mitigation, and build scalable playbooks that improve outcomes across the customer base. Strong communication and cross-functional leadership are essential.

Qualifications

• Enterprise SaaS customer management experience.
• Ability to engage credibly with IT/engineering stakeholders.
• Experience driving renewals and expansion outcomes.
• Strong communication with technical and executive stakeholders.

Responsibilities

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with stakeholders on goals, timelines, responsibilities, measurable outcomes.
• Drive onboarding and enablement across technical and business audiences to accelerate value.
• Establish a strong operating cadence (health checks, executive syncs, QBRs) using data to guide priorities.
• Monitor customer health and product usage signals to identify risks and manage escalations.
• Quantify and communicate business value with ROI narratives tied to adoption and impact.
• Identify expansion opportunities (upsell/cross-sell) with Account Executives on strategies.
• Partner with Support, Solutions Engineering, and Product to resolve blockers and ensure smooth experience.
• Provide structured feedback to Product/Engineering representing customer needs and shaping roadmap priorities.

Skills

Enterprise CS

Technical fluency

Commercial acumen

Value outcomes

Operational rigor

Clear communication

Cross-functional leadership

Builder mindset

Education

Technical/STEM education

Job description

n8n is hiring a Customer Success Manager for our Guided segment in a remote West Coast hours role, serving ~30 enterprise US accounts. You will lead onboarding, adoption, renewals, and expansion while coordinating with Support, Solutions Engineering, and Product to deliver measurable business value.

You’ll manage health signals, drive risk mitigation, and build scalable playbooks that improve outcomes across the customer base. Strong communication and cross-functional leadership are essential.