Remote Enterprise CSM: AI-Driven Adoption & Growth

n8n GmbH; Texas; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Equity

Remote-first work model

Health & wellness benefits (US)

Job summary

n8n GmbH is hiring a Customer Success Manager for our Guided segment, serving a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and long-term expansion, driving value realization and renewals.

You will collaborate with Support, Solutions Engineering, Product, and Sales to ensure a seamless customer experience, while building scalable playbooks and programs to improve outcomes across the customer base.

Qualifications

• Enterprise SaaS experience with post-sales ownership
• Ability to work with IT/engineering stakeholders on integrations and APIs
• Proven track record driving renewals and expansions
• Strong ROI storytelling and value realization for executives
• Structured operating cadence with stakeholder alignment

Responsibilities

• Own a portfolio of enterprise customers for onboarding, adoption, and renewal
• Lead kickoffs, success planning, and executive business reviews
• Drive onboarding and enablement across technical and business audiences
• Establish a regular cadence using data to guide priorities
• Identify risks, manage escalations, and resolve blockers
• Quantify business value and ROI across the lifecycle
• Progress expansion opportunities with Account Executives
• Collaborate with Support, Solutions Engineering, and Product to remove blockers
• Provide feedback to Product and Engineering to shape roadmap

Skills

Enterprise SaaS

Customer success

Technical fluency

Commercial acumen

Operational rigor

Clear communication

Cross-functional leadership

Automation AI curiosity

Multi-region collaboration

Education

Technical degree (CS/Engineering)

Job description

n8n GmbH is hiring a Customer Success Manager for our Guided segment, serving a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and long-term expansion, driving value realization and renewals.

You will collaborate with Support, Solutions Engineering, Product, and Sales to ensure a seamless customer experience, while building scalable playbooks and programs to improve outcomes across the customer base.