Enterprise Customer Success Manager - Remote (West Coast)

n8n GmbH; United States; A distancia; USD 110.000 - 165.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Equity & ownership

Remote-first culture

US health plans & HSA option

401(k) with company match

Disability & life insurance

Descripción de la vacante

n8n is a remote-first company building an AI-enabled workflow orchestration platform. We’re hiring a Customer Success Manager for our Guided segment to manage ~30 enterprise accounts across the US West Coast, guiding onboarding, adoption, and expansion.

You will lead kickoffs, success planning, and executive business reviews, aligning technical and business stakeholders to measurable ROI and durable growth.

Formación

• Enterprise SaaS customer portfolio management experience.
• Ability to run kickoffs, onboarding, stakeholder alignment, and QBRs end-to-end.
• Technical engagement with IT and engineering on APIs, integrations, and auth.
• Renewals and expansion experience driving retention and growth.
• Translate product usage into ROI and business outcomes.
• Structured operating cadence with prioritization and follow-through.
• Clear, high-trust communication with technical and exec stakeholders.
• Cross-functional collaboration with Sales, Support, Solutions Eng, and Product.
• Startup/scale-up experience in a high-growth environment.

Responsabilidades

• Own a portfolio of n8n enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with stakeholders.
• Drive onboarding and enablement for technical and business audiences.
• Establish operating cadence (health checks, executive syncs, QBRs) and use data to guide decisions.
• Monitor health and usage signals to identify risks and manage escalations.
• Quantify business value with ROI narratives across the lifecycle.
• Identify and progress expansion opportunities with Account Executives.
• Collaborate with Support, Solutions Eng, and Product to remove blockers.
• Provide structured feedback to Product and Engineering to shape roadmap priorities.

Conocimientos

Enterprise SaaS

Technical fluency

Commercial acumen

Value outcomes mindset

Operational rigor

Clear communication

Cross-functional leadership

Builder mindset

Automation + AI curiosity

Startup/scale-up

Multi-region collaboration

Technical education

Educación

Technical degree (CS/Engineering) or equivalent

Herramientas

n8n or similar platforms

Descripción del empleo

n8n is a remote-first company building an AI-enabled workflow orchestration platform. We’re hiring a Customer Success Manager for our Guided segment to manage ~30 enterprise accounts across the US West Coast, guiding onboarding, adoption, and expansion.

You will lead kickoffs, success planning, and executive business reviews, aligning technical and business stakeholders to measurable ROI and durable growth.