Remote Enterprise CSM — Equity & Growth Opportunities

n8n GmbH; Northern (KY); Hybrid; USD 110.000 - 160.000; Vollzeit

Benefits dieser Stelle

Equity

Health insurance

Flexible work schedule

Zusammenfassung

n8n GmbH is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of enterprise SaaS customers across the US West Coast. You’ll guide onboarding, adoption, renewal, and expansion, coordinating with Support, Solutions Engineering, and Product to drive durable revenue growth.

You will lead kickoffs, success planning, and executive reviews, translating usage into measurable ROI and customer value, while maintaining a high-trust relationship with both technical and

Qualifikationen

• Experience managing enterprise SaaS customers end-to-end (kickoffs to QBRs).
• Ability to engage IT/engineering stakeholders on APIs, integrations and automation.
• Proven track record of renewals and expansions driving retention and growth.
• Ability to translate product usage into ROI and executive narratives.
• Structured operating cadence with strong follow-through.

Aufgaben

• Own a portfolio of enterprise customers from onboarding to renewal.
• Lead kickoffs and success planning with cross-functional stakeholders.
• Drive onboarding and enablement for technical and business audiences.
• Establish health checks, executive syncs, and quarterly business reviews.
• Identify risks, manage escalations, and maintain stakeholder alignment.
• Quantify business value and communicate ROI throughout lifecycle.
• Identify expansion opportunities and partner on account strategies.
• Collaborate with Support, Solutions Eng., and Product to unblock customers.
• Provide feedback to Product and Engineering to shape roadmaps.

Kenntnisse

Enterprise CS experience

Technical fluency

Commercial acumen

Value & outcomes mindset

Operational rigor

Clear, high-trust communication

Cross-functional leadership

Builder mindset in ambiguity

Automation + AI curiosity

Startup/scale-up experience

Multi-region collaboration experience

Technical or STEM education

Ausbildung

Bachelor's degree in Computer Science, Engineering, or similar

Tools

n8n or similar platforms

Jobbeschreibung

n8n GmbH is seeking an experienced Enterprise Customer Success Manager to manage a portfolio of enterprise SaaS customers across the US West Coast. You’ll guide onboarding, adoption, renewal, and expansion, coordinating with Support, Solutions Engineering, and Product to drive durable revenue growth.

You will lead kickoffs, success planning, and executive reviews, translating usage into measurable ROI and customer value, while maintaining a high-trust relationship with both technical and