Enterprise Customer Success Manager — Remote (West Coast Hours)

n8n GmbH; California City (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Equity

Job summary

n8n GmbH is seeking an Enterprise Customer Success Manager for its Guided segment. You will manage a portfolio of ~30 enterprise accounts across the US West Coast, acting as the primary post-sales partner from onboarding through adoption and expansion.

Responsibilities include leading kickoffs, success planning, QBRs, and renewals while aligning cross-functional teams to deliver measurable business value and ROI.

Qualifications

• Enterprise SaaS customer success experience.
• Experience with onboarding, adoption, renewals and expansions.
• Strong cross-functional collaboration with Support, Solutions Engineering, Product, and Sales.
• Ability to design scalable playbooks and programs.

Responsibilities

• Own a portfolio of enterprise customers across the US West Coast region.
• Lead customer kickoffs, success planning, and executive business reviews.
• Drive onboarding and enablement across technical and business audiences.

Skills

Enterprise SaaS

Executive stakeholder management

Cross-functional collaboration

Onboarding and adoption

Education

Degree in CS/Engineering or similar

Tools

n8n platform

Job description

n8n GmbH is seeking an Enterprise Customer Success Manager for its Guided segment. You will manage a portfolio of ~30 enterprise accounts across the US West Coast, acting as the primary post-sales partner from onboarding through adoption and expansion.

Responsibilities include leading kickoffs, success planning, QBRs, and renewals while aligning cross-functional teams to deliver measurable business value and ROI.