Senior Enterprise CSM for AI Workflows (Remote, Equity)

Firstminute Capital; Colorado; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Ownership/equity stake

Work/life balance

Health & wellness benefits

US vacation and leave policy

Job summary

n8n seeks a Customer Success Manager to own a portfolio of enterprise accounts across the US West Coast region. You will guide customers from onboarding through scaled adoption, renewals, and expansion, partnering with Support, Solutions Engineering, Product, and Sales to deliver measurable ROI and durable revenue growth.

You will manage health signals, run structured cadences, and translate product usage into business value.

Qualifications

• Experience managing enterprise SaaS customers end-to-end.
• Ability to run kickoffs, onboarding, stakeholder alignment and QBRs.
• Comfort engaging with IT and engineering stakeholders on APIs, integrations, environments and automation.
• Proven track record in renewals and expansion to drive retention and growth.
• Strong ability to translate product usage into ROI narratives.

Responsibilities

• Own a portfolio of enterprise customers across onboarding, adoption, renewal.
• Lead customer kickoffs and success planning with stakeholders.
• Drive onboarding and enablement across technical and business audiences.
• Establish health checks, exec syncs, and QBRs with data-driven priorities.
• Identify risks early and coordinate cross-functional resolution.
• Quantify business value and ROI across the customer lifecycle.
• Progress expansion opportunities with account executives.
• Collaborate with Support, Solutions Eng, and Product to unblock customers.
• Provide feedback to Product/Engineering to shape roadmap priorities.

Skills

Enterprise CS

Technical fluency

Commercial acumen

ROI storytelling

Operational rigor

Clear communication

Cross-functional leadership

Ambiguity tolerance

Automation curiosity

Startup/scale-up experience

Multi-region collaboration

IT/Eng stakeholder engagement

Education

Technical or STEM degree

Tools

n8n or iPaaS

Job description

n8n seeks a Customer Success Manager to own a portfolio of enterprise accounts across the US West Coast region. You will guide customers from onboarding through scaled adoption, renewals, and expansion, partnering with Support, Solutions Engineering, Product, and Sales to deliver measurable ROI and durable revenue growth.

You will manage health signals, run structured cadences, and translate product usage into business value.