Enterprise CS Manager – Remote (West Coast)

n8n GmbH; Central City (CO); À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Equity

Remote-first team

Visa sponsorship

Résumé du poste

n8n GmbH is seeking a Customer Success Manager for our Guided segment to serve as the primary post-sales partner for a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and long-term expansion, balancing technical and business perspectives.

You will run a strong operating cadence—kickoffs, success planning, executive reviews, adoption checks, and renewals—driving measurable ROI and durable revenue growth while

Qualifications

• Managed a portfolio of enterprise SaaS customers and led kickoffs, onboarding, stakeholder alignment and QBRs end-to-end.
• Demonstrated renewals and expansion success with measurable retention and growth outcomes.
• Structured operating cadence with health checks, executive syncs, and clear follow-through.

Responsabilités

• Own a portfolio of enterprise customers across the US West Coast, driving onboarding, adoption, and renewal.
• Lead kickoffs, success planning, and executive business reviews with stakeholders.
• Drive onboarding and enablement across technical and business audiences to accelerate time-to-value.

Connaissances

Enterprise SaaS experience

Executive stakeholder management

Renewals & expansion

Customer success lifecycle

Cross-functional collaboration

Formation

Degree in Computer Science or Engineering

Equivalent experience

Outils

n8n familiarity

Workflow automation platforms

IPaaS platforms

Description du poste

n8n GmbH is seeking a Customer Success Manager for our Guided segment to serve as the primary post-sales partner for a portfolio of enterprise accounts across the US West Coast. You will guide customers from onboarding through scaled adoption and long-term expansion, balancing technical and business perspectives.

You will run a strong operating cadence—kickoffs, success planning, executive reviews, adoption checks, and renewals—driving measurable ROI and durable revenue growth while