Remote West Coast Enterprise CS Leader

Showcify, Inc.; United States; Remote; USD 170,000 - 230,000; Full time

Job summary

n8n is hiring a West Coast Customer Success leader to drive adoption, retention, and expansion for our most strategic enterprise customers. You will own executive relationships, guide a growing team, and shape scalable CS playbooks in a remote-first environment.

You will oversee forecasting, risk reviews, and repeatable CS motions across onboarding, QBRs, adoption, and renewals while collaborating with Sales, Product, Support, and GTM leaders to deliver exceptional end-to-end customer

Qualifications

• 2–3+ years of people management experience with a track record of hiring, developing, and retaining CS talent.
• 7–10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles with large, complex enterprise customers.
• Experience in an enterprise IT or technology environment and understanding of technical buyers and customers.
• Operational discipline: comfortable running forecasts, account-health cadences, and structured risk reviews.
• Builder mindset: thrives when not everything is defined and can solve problems directly.
• Low-ego collaboration: works well with peers toward a shared direction.

Responsibilities

• Lead our most strategic enterprise accounts with executive relationships and direct involvement when needed.
• Hire and onboard the remaining CSMs to build the West Coast team.
• Coach and develop the team through structured 1:1s, development plans, and skill-building.
• Establish a consistent operating cadence across forecasting, account health, and risk reviews.

Skills

People leadership

Enterprise CS

Operational discipline

Builder mindset

Low-ego collaboration

Leadership trajectory

Automation familiarity

Leadership across environments

Job description

n8n is hiring a West Coast Customer Success leader to drive adoption, retention, and expansion for our most strategic enterprise customers. You will own executive relationships, guide a growing team, and shape scalable CS playbooks in a remote-first environment.

You will oversee forecasting, risk reviews, and repeatable CS motions across onboarding, QBRs, adoption, and renewals while collaborating with Sales, Product, Support, and GTM leaders to deliver exceptional end-to-end customer