Remote Enterprise CSM for AI Workflow Platform

n8n GmbH; California; À distance; USD 95 000 - 125 000; Plein temps

Résumé du poste

n8n GmbH is seeking an Enterprise Customer Success Manager for the US West Coast. You will own a portfolio of enterprise SaaS accounts, guiding onboarding, adoption, renewals, and expansion to deliver measurable ROI.

Work cross-functionally with Support, Solutions Engineering, Product and Sales to design scalable playbooks and ensure durable customer relationships across multiple time zones. This is a remote role with West Coast hours.

Qualifications

• You’ve managed enterprise SaaS customers and run kickoffs, onboarding, stakeholder alignment and QBRs end-to-end.
• Engage credibly with IT and engineering stakeholders on APIs, integrations and automation architectures.
• Experience with renewals and expansions, driving retention and growth outcomes.
• Translate product usage into measurable business outcomes and executive-ready ROI narratives.

Responsabilités

• Own a portfolio of enterprise customers across onboarding, adoption, and renewal.
• Lead customer kickoffs and success planning with stakeholder alignment.
• Drive onboarding and enablement across technical and business audiences.
• Establish a strong operating cadence with health checks and QBRs.
• Monitor customer health and proactively identify risks and blockers.
• Quantify and communicate business value across the lifecycle.
• Identify and progress expansion opportunities with Account Executives.
• Partner with Support, Solutions Engineering, and Product to unblock customers.
• Provide feedback to Product and Engineering shaping roadmaps.

Connaissances

Enterprise CS experience

Technical fluency

Commercial acumen

Value & outcomes mindset

Operational rigor

Clear communication

Cross-functional leadership

Ambiguity resilience

Automation + AI curiosity

Startup/scale-up experience

Multi-region collaboration

Technical or STEM education

Formation

Technical degree or equivalent

Outils

n8n familiarity

Workflow automation

APIs & integrations

Description du poste

n8n GmbH is seeking an Enterprise Customer Success Manager for the US West Coast. You will own a portfolio of enterprise SaaS accounts, guiding onboarding, adoption, renewals, and expansion to deliver measurable ROI.

Work cross-functionally with Support, Solutions Engineering, Product and Sales to design scalable playbooks and ensure durable customer relationships across multiple time zones. This is a remote role with West Coast hours.