Enterprise CSM: AI Growth & Renewals (Remote)

n8n GmbH; Denver (CO); Remote; USD 106,000 - 149,000; Full time

Benefits offered by this job

Competitive compensation

Ownership with equity

Remote-first with flexible hours

Health & wellness benefits

401(k) planning

Job summary

n8n is seeking an Enterprise Customer Success Manager for the Guided segment. You will steward ~30 enterprise accounts across onboarding, adoption, and renewal, acting as the primary post-sales partner in the US West Coast region.

You’ll drive kickoffs, success planning, and executive reviews, aligning goals with stakeholders while ensuring value realization and renewal outcomes. This role requires collaboration with Sales, Support, Solutions Engineering, and Product to maximize customer

Qualifications

• Enterprise SaaS CS experience with end-to-end lifecycle management.
• Credible engagement with IT/engineering stakeholders.
• Renewals and expansions driving retention and growth.
• Translating usage into measurable ROI and executive narratives.
• Structured operating cadence and stakeholder alignment.
• Clear, trusted communication with technical and executive audiences.
• Partnering with sales, support, engineering, and product.

Responsibilities

• Own a portfolio of enterprise n8n customers through onboarding, adoption, and renewal.
• Lead kickoffs and success planning with stakeholders on goals and timelines.
• Drive onboarding across technical and business audiences to accelerate time-to-value.
• Establish health checks, exec syncs, and quarterly business reviews.
• Monitor health and usage signals to identify risks and resolve blockers.
• Quantify business value and ROI for the customer lifecycle.
• Identify expansion opportunities with account executives to grow revenue.
• Collaborate with support, solutions engineering, and product to remove blockers.
• Provide feedback to product/engineering to influence roadmap priorities.

Skills

Enterprise CS management

Technical fluency

Commercial acumen

Value & outcomes

Operational rigor

Clear communication

Cross-functional leadership

Builder mindset

Education

Technical or STEM education

Job description

n8n is seeking an Enterprise Customer Success Manager for the Guided segment. You will steward ~30 enterprise accounts across onboarding, adoption, and renewal, acting as the primary post-sales partner in the US West Coast region.

You’ll drive kickoffs, success planning, and executive reviews, aligning goals with stakeholders while ensuring value realization and renewal outcomes. This role requires collaboration with Sales, Support, Solutions Engineering, and Product to maximize customer