Remote Enterprise Client Partner | Growth & Retention Focus

FranklinCovey; Northern (KY); Hybrid; USD 175,000 - 245,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Employee stock purchase plan

401(k)

Job summary

FranklinCovey is seeking an Enterprise Client Partner to cultivate and expand relationships with large clients, driving revenue through upselling, cross-selling, and renewals. The role focuses on organizations with 5,000 to 25,000 employees, requiring strategic insight and a proven track record in enterprise account management.

The ideal candidate will lead cross-functional teams, leverage CRM tools, and contribute to long-term client success in a remote US-wide role.

Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 5+ years of experience in account management, sales, or business development

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned SMB accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance and industry trends to stakeholders.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and satisfaction.

Skills

Account management

Sales

Business development

CRM software

Microsoft Office

Analytical skills

Negotiation

Education

Bachelor’s or advanced degree in Business Administration/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

FranklinCovey is seeking an Enterprise Client Partner to cultivate and expand relationships with large clients, driving revenue through upselling, cross-selling, and renewals. The role focuses on organizations with 5,000 to 25,000 employees, requiring strategic insight and a proven track record in enterprise account management.

The ideal candidate will lead cross-functional teams, leverage CRM tools, and contribute to long-term client success in a remote US-wide role.