Client Partner - Enterprise

FranklinCovey; Northern (KY); Hybrid; USD 175,000 - 245,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

Employee stock purchase plan

401(k)

Job summary

FranklinCovey is seeking an Enterprise Client Partner to cultivate and expand relationships with large clients, driving revenue through upselling, cross-selling, and renewals. The role focuses on organizations with 5,000 to 25,000 employees, requiring strategic insight and a proven track record in enterprise account management.

The ideal candidate will lead cross-functional teams, leverage CRM tools, and contribute to long-term client success in a remote US-wide role.

Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 5+ years of experience in account management, sales, or business development

Responsibilities

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned SMB accounts to foster trust and loyalty.
• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Cross-Functional Collaboration: Work closely with internal teams to ensure alignment on client needs and deliverables.
• Reporting and Analysis: Prepare and present detailed reports on account performance and industry trends to stakeholders.
• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and satisfaction.

Skills

Account management

Sales

Business development

CRM software

Microsoft Office

Analytical skills

Negotiation

Education

Bachelor’s or advanced degree in Business Administration/Marketing or related field

Tools

CRM software

Microsoft Office

Job description

We give strategy the human edge™.

FranklinCovey ( NYSE: FC ) is the world’s most trusted leadership and organizational performance partner that gives strategy the human edge. We help organizations achieve the breakthrough results that matter most. Using proven, principle-centered frameworks and practices, we build high-trust leaders, teams and cultures and help clients translate strategy into consistent execution. For more than 40 years, we have tested this approach with thousands of clients from Fortune 100 companies to educational and government institutions, providing professional services across 160 countries.

To learn more, visit franklincovey.com.

Title: Enterprise Client Partner

Payroll Title: Client Partner - Enterprise Account

Division & Department: Enterprise Sales

Status: Full-Time Exempt

Reports to: Managing Director, Enterprise Accounts

Location: Remote - Anywhere in the contiguous United States

Compensation: Anticipated compensation for this position is an OTE of $175-245k* split 60/40 between base/commission.

Date Posted: 09/04/2026**

Job Summary

As the Enterprise Account Manager, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ between 5,000 to less than 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Enterprise-level client needs and a proven track record of managing complex accounts.

Essential Job Functions

• Client Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within assigned SMB accounts to foster trust and loyalty.

• Business Growth: Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.

• Strategic Planning: Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.

• Account Monitoring: Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.

• Cross-Functional Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.

• Reporting and Analysis: Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.

• Problem Resolution: Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications

• Bachelor’s or advanced degree in Business Administration, Marketing, or a related field
• 5+ years of experience in account management, sales, or business development

Preferred Skills & Experience

• 3+ years of experience in an Enterprise environment
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets
• Strong understanding of SMB client needs and market trends within relevant industries.
• Excellent communication, negotiation, and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Proficiency in CRM software and Microsoft Office Suite
• Strong analytical and problem-solving skills, with a results-oriented mindset

Benefits for this position include medical, dental, and vision insurance, HSA, employee stock purchasing plan, 401(k), PTO, holiday pay, and more. Please visit https://franklincoveybenefits.com/ for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

**Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For more information regarding benefits in other locations, please email [e-mail]

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to [e-mail].

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