Remote Enterprise Client Partner – Growth & Renewal

Matcha; Northern (KY); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Medical/dental/vision insurance

401(k) match

Stock options

Paid parental leave

WFH stipend

Job summary

Augury, a leading Industrial AI company, seeks a Client Partner to own a portfolio of enterprise accounts, driving renewal, retention, and expansion post-sale. You will partner with a technical success manager to ensure adoption, value realization, and long-term customer partnership.

The role is remote with preferred time zones in Eastern US and Central US; you will build forecasts, identify risks and opportunities, and lead executive reviews to articulate ROI and future growth.

Qualifications

• 7+ years in software/hardware customer success or account management.
• Executive relationships with Sales and Product teams.
• Industrial manufacturing tech understanding with data-driven analysis.
• Excellent written and verbal communication.

Responsibilities

• Own strategic accounts, focusing on retention, renewal, and expansion.
• Forecast renewals and expansion with visibility into risks and opportunities.
• Identify at-risk accounts and drive mitigation plans for renewals.
• Develop account plans aligning objectives with measurable value.
• Drive upsell and cross-sell opportunities based on usage and needs.
• Collaborate with Sales, Support, Product, and Delivery to ensure outcomes.
• Lead client engagements (QBRs, executive reviews) showing ROI and future opportunity.
• Maintain data integrity in systems like Gainsight and Salesforce.

Skills

Experience: 7+ years

Executive relationships

Industrial tech aptitude

Strong communication

Tools

Gainsight

Salesforce

Job description

Augury, a leading Industrial AI company, seeks a Client Partner to own a portfolio of enterprise accounts, driving renewal, retention, and expansion post-sale. You will partner with a technical success manager to ensure adoption, value realization, and long-term customer partnership.

The role is remote with preferred time zones in Eastern US and Central US; you will build forecasts, identify risks and opportunities, and lead executive reviews to articulate ROI and future growth.