Strategic Client Partner - Remote Growth & Retention

Augury; United States; On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Flexible PTO

Medical/dental/vision insurance

401(k) match

Stock options

Paid parental leave

WFH and phone stipend

Job summary

Augury is seeking a highly strategic Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role partners with a technical success manager to guide the customer lifecycle post-sale, including adoption, renewal execution, and upsell opportunities.

You will build account plans, forecast renewals, and lead executive reviews, translating customer outcomes into measurable ROI while collaborating with Sales, Support, Product, and

Qualifications

• 7+ years in a software and/or hardware customer success/account management role.
• Ability to connect customer outcomes to commercial impact and forecast renewals/upsell.
• Proven relationship-building with executives and cross-functional teams.

Responsibilities

• Own a portfolio of strategic accounts with retention and expansion outcomes.
• Build renewal/expansion forecasts with visibility into risks and opportunities.
• Identify at-risk accounts and drive mitigation plans for renewals.
• Develop account plans aligning customer objectives with measurable value.
• Identify upsell opportunities based on usage and evolving business needs.
• Partner with Sales, Support, Product, and Delivery to drive outcomes and revenue retention.
• Lead customer engagements (QBRs/executive reviews) showing ROI and future opportunity.
• Maintain data integrity and forecasting visibility in systems (e.g., Gainsight, Salesforce).

Skills

7+ years experience experience in CS/A

Relationship building

Tech savviness

Strong communicator

Job description

Augury is seeking a highly strategic Client Partner to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role partners with a technical success manager to guide the customer lifecycle post-sale, including adoption, renewal execution, and upsell opportunities.

You will build account plans, forecast renewals, and lead executive reviews, translating customer outcomes into measurable ROI while collaborating with Sales, Support, Product, and