Remote Delivery Lead – Restaurant Tech SaaS

PAR Technology; North Carolina; Remote; USD 80,000 - 90,000; Full time

Job summary

PAR Technology is seeking an Engagement Manager to lead the successful delivery of restaurant portfolio implementations and ongoing app enhancements for customer brands. The role coordinates Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes while managing timelines, scope, and deliverables.

The position is remote with opportunities across multiple states, and reports to the Manager, Engagement.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms preferred.
• Bachelor’s degree in Business, Information Systems, Marketing, or related field, or equivalent practical experience.
• Strong organizational and time-management skills with clear written and verbal communication.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.

Skills

Project management

SaaS

Cross-functional collaboration

Communication

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology is seeking an Engagement Manager to lead the successful delivery of restaurant portfolio implementations and ongoing app enhancements for customer brands. The role coordinates Customer Success, Product, Engineering, and partner teams to drive high-quality outcomes while managing timelines, scope, and deliverables.

The position is remote with opportunities across multiple states, and reports to the Manager, Engagement.