SaaS Engagement & Delivery Lead (Remote)

PAR Technology; Springfield (IL); Remote; USD 90,000 - 140,000; Full time

Job summary

PAR Technology is seeking an Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for customer brands. You will coordinate cross-functional teams to ensure value realization, on-time delivery, and adherence to scope and quality.

The role emphasizes customer-facing communication, risk management, and collaboration with Product, Engineering, and Customer Success in a fast-paced SaaS environment.

Qualifications

• 3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Clear written and verbal communication skills for customer-facing interactions.
• Bachelor's degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Establish clear expectations on timelines, responsibilities, and dependencies.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Follow established delivery methodologies, templates, and tools; maintain data in systems like Salesforce and Jira.

Skills

Project management

Implementation

SaaS

Cross-functional coordination

Communication skills

Bachelor's degree

Education

Bachelor's degree in Business/Information Systems/Marketing

Tools

Salesforce

Jira

Smartsheet

Monday

Job description

PAR Technology is seeking an Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for customer brands. You will coordinate cross-functional teams to ensure value realization, on-time delivery, and adherence to scope and quality.

The role emphasizes customer-facing communication, risk management, and collaboration with Product, Engineering, and Customer Success in a fast-paced SaaS environment.