Remote Engagement Manager: SaaS Implementations

PAR Technology; Tallahassee (FL); Remote; USD 110,000 - 150,000; Full time

Job summary

PAR Technology Corporation seeks an Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for our customer brands. You will manage project execution, coordinate cross-functional teams, and ensure value for customers while meeting timelines, scope, and quality standards.

The role requires 3-5 years in SaaS project management, strong communication, and experience with tools like Salesforce, Jira, Smartsheet, and Monday.

Qualifications

• 3-5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment.
• Experience managing multiple concurrent projects with defined scope and timelines.
• Exposure to restaurant, retail, loyalty, or marketing technology platforms is highly preferred.
• Strong organizational and time-management skills with attention to detail.
• Clear written and verbal communication skills for customer-facing interactions.
• Ability to manage dependencies across multiple teams.
• Proactive problem-solver with a structured approach to execution; Bachelor's degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience.
• Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday).
• Understanding of implementation lifecycles, testing phases, and launch processes.
• Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required.

Responsibilities

• Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers.
• Develop and manage project plans, timelines, and milestones to ensure on-time delivery.
• Track and manage scope, risks, dependencies, and action items throughout the project lifecycle.
• Coordinate internal and external resources to support integrations (POS, Online Ordering, CDP, CRM, etc.).
• Ensure deliverables meet PAR quality standards and client requirements.
• Serve as the primary day-to-day contact and project owner for delivery-related activities.
• Provide regular and proactive status updates, risks, and mitigation plans to stakeholders.
• Support customers through requirements, strategy, testing, launch preparation, and go-live activities.
• Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services and Customer Success to align on requirements and delivery plans.
• Facilitate internal project reviews, standups, and readiness checkpoints.
• Ensure smooth handoff from Sales to delivery and from implementation to Customer Success.
• Identify delivery risks early and drive mitigation plans.
• Manage change requests and scope adjustments in alignment with internal processes.
• Drive readiness for UAT, production launch, and post-launch validation.
• Support early adoption activities in partnership with Customer Success.
• Contribute feedback to improve implementation processes, documentation, and tooling.
• Maintain accurate project data in systems of record (e.g., Salesforce, Jira, Smartsheet).
• Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations.

Skills

Project management

Stakeholder management

Cross-functional teams

Communication skills

Education

Bachelor's degree in Business/IS/Marketing

Tools

Salesforce

Jira

Smartsheet

Monday.com

Job description

PAR Technology Corporation seeks an Engagement Manager to lead delivery of Restaurant portfolio implementations and ongoing app enhancements for our customer brands. You will manage project execution, coordinate cross-functional teams, and ensure value for customers while meeting timelines, scope, and quality standards.

The role requires 3-5 years in SaaS project management, strong communication, and experience with tools like Salesforce, Jira, Smartsheet, and Monday.