Remote Energy Efficiency Customer Support Pro

CLEAResult; North Carolina; Remoto; USD 19.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical coverage

Dental coverage

Vision coverage

401(k) matching

Paid time off

Volunteer time

Recognition program

EAP

Resumo da vaga

CLEAResult seeks an Energy Efficiency Customer Support Specialist to join a remote, customer-focused team. You will assist utility customers with energy-saving programs, scheduling visits, enrollment, and education across multiple platforms, with a focus on accuracy and courtesy.

The role emphasizes energy efficiency, customer-centric service, and the ability to navigate several platforms to support diverse program offerings.

Qualificações

• High school diploma or GED required.
• Must type 35+ WPM.
• No attendance or punctuality concerns.
• Minimum of 6 months in a customer-facing role; call center experience preferred.
• Sales-minded with focus on customer satisfaction.

Responsabilidades

• Handle inbound and outbound calls across programs.
• Navigate multiple platforms to assist customers.
• Provide customer service, enrollment, scheduling, and tech support.
• Meet defined performance metrics and service levels.
• Document interactions in the CRM and update status as needed.

Conhecimentos

Call center experience

Typing 35+ WPM

Sales orientation

Customer-focused attitude

Formação

High School Diploma or GED

Descrição da vaga

CLEAResult seeks an Energy Efficiency Customer Support Specialist to join a remote, customer-focused team. You will assist utility customers with energy-saving programs, scheduling visits, enrollment, and education across multiple platforms, with a focus on accuracy and courtesy.

The role emphasizes energy efficiency, customer-centric service, and the ability to navigate several platforms to support diverse program offerings.