Remote Energy Efficiency Customer Advocate

CLEAResult; Tennessee; Remoto; USD 19.000 - 28.000; Tempo integral

Benefícios oferecidos por esta vaga

Laptop provided

Remote work environment

Resumo da vaga

CLEAResult is seeking an Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving home energy efficiency. This remote role involves handling inquiries, enrollment, scheduling, and program education across multiple platforms to support climate improvement.

You will work with a diverse team focused on service quality, performance metrics, and a flexible remote work setup with company-provided equipment.

Qualificações

• High School Diploma or GED (required).
• Ability to type 35+ WPM.
• No attendance or punctuality concerns.
• Thrive in an intensive environment while navigating multiple platforms.
• Minimum 6 months in a customer-facing environment; call center experience preferred.
• Sales-oriented with a focus on customer service satisfaction.
• 'How can I help you?' attitude.

Responsabilidades

• Handle inbound or outbound voice calls.
• Navigate a script and talking points.
• Support customers and tech inquiries.
• Schedule visits and enroll customers in programs.
• Provide program education and status updates across multiple platforms.

Conhecimentos

Customer service

Sales oriented

Multitask across platforms

Formação

High School Diploma or GED

Descrição da vaga

CLEAResult is seeking an Energy Efficiency Customer Support Specialist to assist utility customers in saving money and improving home energy efficiency. This remote role involves handling inquiries, enrollment, scheduling, and program education across multiple platforms to support climate improvement.

You will work with a diverse team focused on service quality, performance metrics, and a flexible remote work setup with company-provided equipment.