Remote Energy Efficiency Support Pro

CLEAResult; Montana; Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) match

Paid vacation

Sick leave

Parental leave

Volunteer time off

Recognition program

EAP

Descrizione del lavoro

CLEAResult is seeking a remote Energy Efficiency Customer Support Specialist to help utility customers save energy and improve homes. You will handle calls, chats, and emails across multiple programs, guiding customers and offering enrollment, education, and technical support.

The role emphasizes energy-efficiency guidance, script navigation, and performance metrics within a fast-paced, home-office setting. You will work with various platforms and scripts to assist diverse customers.

Competenze

• Experience handling inbound or outbound voice calls.
• Expertly navigating a script.
• Supporting customers and tech inquiries.
• Comfort with a scheduled shift with set lunches and breaks.
• Appreciation for goals and performance metrics.

Mansioni

• Assist customers in energy-saving programs via calls, chat, and email.
• Schedule visits and enrollment, provide program education and tech support.
• Provide status updates and support across multiple platforms.
• Maintain high-quality service while meeting performance metrics.

Conoscenze

Inbound/outbound calls

Typing 35+ WPM

Customer service

Multitasking across platforms

Sales-oriented

Formazione

High School Diploma or GED

Descrizione del lavoro

CLEAResult is seeking a remote Energy Efficiency Customer Support Specialist to help utility customers save energy and improve homes. You will handle calls, chats, and emails across multiple programs, guiding customers and offering enrollment, education, and technical support.

The role emphasizes energy-efficiency guidance, script navigation, and performance metrics within a fast-paced, home-office setting. You will work with various platforms and scripts to assist diverse customers.