Remote-Eligible IT Platform Engineer

Univera HealthСare; City of Rochester (NY); Remote; USD 60,000 - 84,000; Full time

Benefits offered by this job

Remote work possibility

Job summary

Univera Healthcare is seeking an IT Platform Administrator to ensure availability and smooth operation of enterprise applications. The role includes monitoring, incident response, installation and maintenance, and driving self-service and automation initiatives.

Level I–IV responsibilities cover system testing, backups, access management, documentation, and collaboration with developers, QA, and business teams. Occasional on-call duties and adherence to privacy and compliance are required.

Qualifications

• Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required.
• Basic knowledge of structured systems analysis and design with emphasis on systems administration, user support, project management, data integrity and data gathering techniques.
• Basic knowledge of operating systems (Linux and/or Windows).
• Basic knowledge of programming/scripting languages (PowerShell, Python, Bash, SQL).
• Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift).
• Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
• Basic knowledge with monitoring tools, load balancers, high availability architectures and strategies.
• Basic knowledge of ITIL process framework (Incident Management, Problem Management, Change Management and Service Level Management).
• Basic knowledge of source control processes & tools.
• Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies.
• Intermediate communication skills, written and verbal, across multiple channels.
• Intermediate ability to work independently while managing multiple tasks and deadlines.

Responsibilities

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems.
• Conducts testing, systems troubleshooting, performance optimization and maintenance of applications.
• Monitors system uptime and performance; maintains configuration and backups for recoverability.
• Manages user and system access aligned to policies.
• Triages incidents with cross-functional teams; documents root cause analysis.
• Uses ticketing systems to analyse procedures and coordinate resolutions with vendors.
• Prepares and maintains documentation; supports change management and release processes.
• Participates in on-call production support rotation, including off-hours.
• Upholds privacy policies and corporate values; maintains attendance and reliability.
• Performs other functions as assigned by management.

Skills

Strong communication

Independent work

Incident response

Problem solving

Collaboration

On-call support

Education

Associate degree in CS/IT/MIS

Bachelor's degree preferred

Tools

IT ticketing systems

Monitoring tools

Job description

Univera Healthcare is seeking an IT Platform Administrator to ensure availability and smooth operation of enterprise applications. The role includes monitoring, incident response, installation and maintenance, and driving self-service and automation initiatives.

Level I–IV responsibilities cover system testing, backups, access management, documentation, and collaboration with developers, QA, and business teams. Occasional on-call duties and adherence to privacy and compliance are required.