Platform Operations Engineer

Excellus BCBS; United States; Hybrid; USD 60,000 - 158,000; Full time

Job summary

Excellus BCBS is seeking an IT Platform Administrator to ensure availability and reliability of applications across the enterprise. You will monitor, troubleshoot incidents, install and maintain platforms, and drive automation to empower users.

You will collaborate with cross-functional teams, perform audits, and participate in on-call rotations while upholding privacy and regulatory requirements.

Qualifications

• Associates or bachelor degree in CS/IT or related field; or 3 years of related experience.
• Experience with enterprise-scale platforms and incident handling.
• Understanding of ITIL processes and change management.
• Familiarity with cloud platforms (Azure, AWS) and databases.

Responsibilities

• Install, configure, patch and maintain enterprise application platforms.
• Triage incidents, perform root-cause analysis and document resolutions.
• Monitor uptime, backups, and performance; ensure recoverability.
• Collaborate with developers, QA, and business teams to resolve issues.
• Support on-call rotations and maintain documentation.

Skills

Incident management

Communication (verbal/written)

Problem solving

Cross-functional collaboration

Automation mindset

Education

Bachelor’s degree in CS/IT/related field

Associate degree + 3 years experience

Tools

PowerShell

SQL Server

Azure

AWS

Linux/Windows

Job description

Excellus BCBS is seeking an IT Platform Administrator to ensure availability and reliability of applications across the enterprise. You will monitor, troubleshoot incidents, install and maintain platforms, and drive automation to empower users.

You will collaborate with cross-functional teams, perform audits, and participate in on-call rotations while upholding privacy and regulatory requirements.