Platform Operations Engineer (Remote Possible)

Capital District Physicians Health Plan Inc; City of Utica (NY); Hybrid; USD 60,000 - 84,000; Full time

Job summary

Capital District Physicians Health Plan Inc is seeking an IT Platform Administrator to ensure availability and operation of applications, monitor incidents, and drive automation and self-service improvements. The role collaborates with business and technical teams to optimize functionality and compliance across platforms.

The position is part of a multi-level accountability framework with increasing responsibilities, including leading incident resolution, vendor coordination, and documentation

Qualifications

• Associates degree in CS/IT, MIS, Business, Analytics or related field required; 3 years of similar work can substitute.
• Bachelor's degree in related field preferred for Level II responsibilities.
• Fundamental knowledge of OS (Linux/Windows), scripting, databases, cloud, and security practices.

Responsibilities

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to ensure reliability and performance.
• Monitors uptime, performance, and backups; ensures recoverability per stakeholder specs.
• Triages incidents with cross-functional teams and documents resolutions; supports releases and changes.
• Participates in on-call production support rotation; maintains change management documentation.
• Mentors peers and supports complex troubleshooting across teams as needed.

Skills

Systems analysis

Operating systems

Scripting

Databases

Cloud platforms

Monitoring & HA

ITIL

Root cause analysis

Source control

SDLC/Agile

Communication

Task management

Education

Associates degree in CS/IT/MIS/related

Bachelor's degree preferred

Job description

Capital District Physicians Health Plan Inc is seeking an IT Platform Administrator to ensure availability and operation of applications, monitor incidents, and drive automation and self-service improvements. The role collaborates with business and technical teams to optimize functionality and compliance across platforms.

The position is part of a multi-level accountability framework with increasing responsibilities, including leading incident resolution, vendor coordination, and documentation