IT Platform Administrator — Automation & Incident Lead

Excellus BlueCross BlueShield; City of Utica (NY); On-site; USD 60,000 - 158,000; Full time

Benefits offered by this job

Remote work possibility

Job summary

Excellus BlueCross BlueShield is seeking an IT Platform Administrator to ensure availability and smooth operation of applications. You will monitor, troubleshoot incidents, install, upgrade, and maintain application currency while empowering users through self-service and automation.

You will interact with multiple departments to advocate for stakeholders' needs, conduct audits for compliance, and participate in on-call rotations to support production systems.

Qualifications

• Associates degree in Computer Science, IT, MIS or related field; in lieu of degree, 3 years of related work experience.
• Prior professional, internship, or co-op in enterprise-scale platforms preferred.
• Basic knowledge of structured systems analysis and design with emphasis in systems administration, user support, project management, data integrity.
• Basic knowledge of operating systems (Linux and/or Windows).
• Basic knowledge of programming/scripting languages (PowerShell, Python, Bash, SQL, and/or others).
• Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others).
• Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP).
• Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies.
• Basic knowledge of ITIL processes: Incident, Problem, Change, and Service Level Management.
• Basic skills in quality principles including root cause analysis and technical problem-solving.
• Basic knowledge of source control processes & tools.
• Basic knowledge of application delivery, management structures and reporting, including Agile methodologies.
• Intermediate communication skills, written and verbal, across multiple channels.
• Intermediate ability to work independently while managing multiple tasks and deadlines.

Responsibilities

• Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available systems.
• Conducts testing, system troubleshooting, performance optimization and maintenance of applications.
• Monitors uptime and performance; manages backups and recoverability.
• Manages user and system accounts, network rights and access to integrated systems.
• Triage and resolve incidents with cross-functional teams; document resolutions and root cause analyses.
• Liaisons with vendors and internal teams to improve procedures and resolutions.
• Prepare and maintain documentation per standards; contribute to release documentation feedback.
• Participates in on-call production support rotation, including off-hours.
• Upholds privacy policies and corporate values; maintains consistent attendance.
• Perform other duties as assigned by management.

Skills

Interpersonal communication

Time management

Cross-functional collaboration

Independent work

Education

Associate degree in IT / Computer Science / MIS

Bachelor’s degree preferred

Tools

PowerShell

Python

Bash

SQL

Oracle

SQL Server

AWS Redshift

Azure

AWS

GCP

Job description

Excellus BlueCross BlueShield is seeking an IT Platform Administrator to ensure availability and smooth operation of applications. You will monitor, troubleshoot incidents, install, upgrade, and maintain application currency while empowering users through self-service and automation.

You will interact with multiple departments to advocate for stakeholders' needs, conduct audits for compliance, and participate in on-call rotations to support production systems.