Remote-Eligible Investor Reporting Operations Advisor

PNC Financial Services Group, Inc.; Dallas (TX); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) matching

Paid time off

Job summary

PNC is seeking an Operations Advisor within the Investor Reporting team to ensure accurate reporting and remittance of funds per servicing agreements, while mitigating risk by meeting regulatory requirements. The role demands 4+ years in loan servicing with strong financial, analytical and leadership abilities.

This position may be eligible for remote work in select locations; occasional in-office participation may be required based on business needs.

Qualifications

• Minimum four years of loan servicing experience, preferably in investor reporting.
• Strong understanding of financial calculations and cash movement concepts.
• Exceptional time management and prioritization skills.
• Highly organized and detail oriented.
• Demonstrated independent problem solving capability.
• Sound decision making skills.
• Ability to work independently.
• Strong analytical skills.
• Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.

Responsibilities

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

Skills

Loan servicing knowledge

Financial calculations

Time management

Organizational skills

Problem solving

Decision making

Analytical skills

Leadership

Education

Bachelor's degree

Job description

PNC is seeking an Operations Advisor within the Investor Reporting team to ensure accurate reporting and remittance of funds per servicing agreements, while mitigating risk by meeting regulatory requirements. The role demands 4+ years in loan servicing with strong financial, analytical and leadership abilities.

This position may be eligible for remote work in select locations; occasional in-office participation may be required based on business needs.