Investor Reporting Operations Advisor

PNC Financial Services Group, Inc.; Charleston (SC); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays and paid time off

Job summary

PNC is seeking an Operations Advisor to support investor reporting and loan servicing within the Midland/Investor Reporting function. The role emphasizes accurate reporting, risk mitigation, and adherence to regulatory standards.

Ideal candidates have 4+ years in loan servicing or complex financial operations, strong analytical and leadership capabilities, and a proven track record in process improvement and independent problem solving. Remote work may be available in select locations.

Qualifications

• Experience in loan servicing or investor reporting, with strong regulatory awareness.
• Ability to establish performance metrics and monitor risk and compliance.
• Strong written and verbal communication, and attention to detail.

Responsibilities

• Supports critical operational services and ensures performance and risk indicators are met.
• Establishes process measurements and prepares statistics for stakeholders.
• Monitors production workflows, guides teammates on issues, and escalates where needed.
• Drives process improvements and ensures adherence to policies and regulatory standards.
• Contributes to risk mitigation and oversees cross-functional collaboration.

Skills

Customer focus

Risk management

Analytical skills

Time management

Leadership

Problem solving

Education

Bachelor's degree

Job description

PNC is seeking an Operations Advisor to support investor reporting and loan servicing within the Midland/Investor Reporting function. The role emphasizes accurate reporting, risk mitigation, and adherence to regulatory standards.

Ideal candidates have 4+ years in loan servicing or complex financial operations, strong analytical and leadership capabilities, and a proven track record in process improvement and independent problem solving. Remote work may be available in select locations.