Investor Reporting Operations Advisor

PNC Financial Services Group, Inc.; Topeka (KS); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Life insurance

Disability protection

401(k) with match

Stock purchase plans

Dependent care reimbursement

Educational assistance

Wellness program

Job summary

PNC is seeking an Operations Advisor in the Midland organization to support Investor Reporting, ensuring accurate reporting and remitting funds per servicing agreements. The role emphasizes risk mitigation and regulatory compliance within a hybrid/remote setup.

Ideal candidates have 4+ years in loan servicing or related financial operations, strong analytical skills, and proven leadership to mentor peers and guide complex reporting. Some in-office collaboration may be required.

Qualifications

• Minimum four years of loan servicing experience, preferably in investor reporting; equivalent experience in complex financial operations will be considered.
• Strong understanding of financial calculations and cash movement concepts
• Exceptional time management and prioritization skills
• Highly organized and detail oriented
• Demonstrated independent problem solving capability
• Sound decision making skills
• Ability to work independently
• Strong analytical skills
• Demonstrated leadership skills, including mentoring peers, providing guidance on complex reporting and reconciliation issues, and proactively supporting team objectives, operational controls, and risk mitigation efforts.

Responsibilities

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met.
• Establishes and monitors process performance measurements and business impact. Prepares performance statistics and reports for internal stakeholders and senior management.
• Monitors the production workflow and assists team members with escalated process issues. Independently identifies and resolves exceptions and serves as a point of escalation.
• Monitors effectiveness and efficiency of production and/or process. Determines and/or drives change and improvement efforts in production and/or processes.
• Ensures the business adheres to policies, procedures and regulatory standards. Independently resolves compliance issues and drives risk mitigation activities.

Skills

Loan servicing experience

Financial calculations

Time management

Detail oriented

Independent problem solving

Decision making

Leadership

Mentoring peers

Risk mitigation

Analytical skills

Education

Bachelor's degree

Job description

PNC is seeking an Operations Advisor in the Midland organization to support Investor Reporting, ensuring accurate reporting and remitting funds per servicing agreements. The role emphasizes risk mitigation and regulatory compliance within a hybrid/remote setup.

Ideal candidates have 4+ years in loan servicing or related financial operations, strong analytical skills, and proven leadership to mentor peers and guide complex reporting. Some in-office collaboration may be required.