Remote-Eligible Child Support Case Specialist

Business and Financial Operations; Melbourne (FL); Remote; USD 50,000 - 65,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, seeks a Case Processing Analyst to support child support cases and improve service delivery. The role involves initiating and responding to requests, coordinating with partners, researching and resolving issues, and assisting customers.

Telework is available after completing required training. This position emphasizes critical thinking, problem-solving, and strong customer interaction to ensure efficient case handling and client

Qualifications

• Demonstrated strong customer support and case management skills.
• Ability to research, analyze case data, and make documentation-based decisions.
• Proven capacity to coordinate with internal and external partners and stakeholders.

Responsibilities

• Initiate and respond to requests for child support case processing.
• Coordinate with internal and external partners to resolve cases.
• Research and resolve case issues with accurate documentation.
• Assist customers through case-related inquiries and processes.

Skills

Customer support

Case management

Research

Data analysis

Stakeholder coordination

Job description

The Florida Department of Revenue, Child Support Program, seeks a Case Processing Analyst to support child support cases and improve service delivery. The role involves initiating and responding to requests, coordinating with partners, researching and resolving issues, and assisting customers.

Telework is available after completing required training. This position emphasizes critical thinking, problem-solving, and strong customer interaction to ensure efficient case handling and client