Child Support Case Processing Analyst - Problem Solver

Florida; Tampa (FL); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Tuition waivers

Paid holidays

Retirement plan

Job summary

Florida Department of Revenue's Child Support Program in Tampa seeks a Revenue Specialist II – Child Support Case Processing Analyst to handle customer support for cases on the Interstate Actions Team.

The role requires analyzing case data, coordinating with partners, researching issues, and making informed decisions. Working hours are 8am-5pm, with potential telework after training, and benefits include health, life insurance, tuition waivers, and more.

Qualifications

• Current employee of the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with legal services providers, other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Job description

Florida Department of Revenue's Child Support Program in Tampa seeks a Revenue Specialist II – Child Support Case Processing Analyst to handle customer support for cases on the Interstate Actions Team.

The role requires analyzing case data, coordinating with partners, researching issues, and making informed decisions. Working hours are 8am-5pm, with potential telework after training, and benefits include health, life insurance, tuition waivers, and more.