Child Support Operations Analyst I — Case Processing

Florida

Tampa (FL)

Hybrid

USD 40,000 - 51,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

Tuition waivers

Paid time off

Retirement plan

Vision and dental insurance

Job summary

Florida Department of Revenue’s Child Support Program is seeking an Operations Analyst I – Child Support Case Processing Consultant in Tampa. The role provides customer and team member support within the Customer Service Delivery Team, mentoring peers, initiating requests, and coordinating with partners to resolve cases.

Work schedule is full-time, with standard hours 8 am–5 pm, Monday–Friday, and potential for occasional telework after training; you will analyze case data, gather information,

Qualifications

Two years of experience conducting research and analyzing information to make decisions.
Experience coaching, mentoring or training others.
Two years of experience communicating with customers for the purpose of resolving inquiries.
One year of Child Support Program experience.

Responsibilities

Mentoring and training to team members
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation

Skills

Research

Mentoring

Customer communication

Job description

Work schedule is full-time, with standard hours 8 am–5 pm, Monday–Friday, and potential for occasional telework after training; you will analyze case data, gather information,

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