Remote-Eligible Child Support Case Processing Consultant

Florida; Tallahassee (FL); Presencial; USD 40.000 - 51.000; Jornada completa

Descripción de la vacante

Florida Department of Revenue, Child Support Program in Palatka, is seeking a CHIld Support Case Processing Consultant (Operations Analyst I) to support order entry and interstate processes, mentor teammates, and resolve complex case data.

This internal promotional role emphasizes teamwork, problem solving, and customer support, with potential telework after training and verified proficiency.

Formación

• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Responsabilidades

• Mentoring and training to team members.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Conocimientos

Research & analysis

Coaching & mentoring

Customer communication

Interstate coordination

Descripción del empleo

Florida Department of Revenue, Child Support Program in Palatka, is seeking a CHIld Support Case Processing Consultant (Operations Analyst I) to support order entry and interstate processes, mentor teammates, and resolve complex case data.

This internal promotional role emphasizes teamwork, problem solving, and customer support, with potential telework after training and verified proficiency.