Remote-Eligible Interstate Child Support Case Analyst

Business and Financial Operations; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Florida Department of Revenue is seeking a Revenue Specialist II on the Interstate Actions Team in Tampa. This role provides customer support for child support cases, initiating and responding to requests, and coordinating with internal and external partners to resolve issues.

The position requires strong research skills, the ability to analyze case data, and sound decision-making based on case information. This is a full-time role with potential for partial telework after training.

Qualifications

• Customer service and communication abilities.
• Ability to analyze case data and gather information.
• Experience coordinating with internal and external partners.
• Critical thinking and problem-solving skills.

Responsibilities

• Provide customer support for child support cases.
• Initiate and respond to requests from partners.
• Coordinate with internal and external partners to resolve cases.
• Research and resolve case issues, making informed decisions based on case information.

Skills

Critical thinking

Problem solving

Customer service

Communication

Partnership coordination

Job description

The Florida Department of Revenue is seeking a Revenue Specialist II on the Interstate Actions Team in Tampa. This role provides customer support for child support cases, initiating and responding to requests, and coordinating with internal and external partners to resolve issues.

The position requires strong research skills, the ability to analyze case data, and sound decision-making based on case information. This is a full-time role with potential for partial telework after training.